Privacy Policy Your Data & Rights
1. Who We Are
Kensington Slimming Clinic (“we”, “our”, “us”) is a UK-based medical service offering weight management consultations and access to licensed treatments. We work with qualified UK prescribers and regulated pharmacy partners to deliver medicines directly to patients in the United Kingdom.
Data Controller: Kensington Slimming Clinic Ltd, London, United Kingdom
Contact: privacy@kensingtonslimming.co.uk
2. Legal Basis for Processing
We process your personal and health information only where we have a lawful reason, including:
- Consent for marketing messages and optional research
- Contract to provide the services you request
- Legal Duty to meet healthcare and pharmacy requirements
- Vital Interests in urgent cases where health or safety is at risk
- Legitimate Interests for security, auditing, and service improvement
For medical data (special category data), we rely on explicit consent or processing that is necessary for medical care under UK health regulations.
3. Information Collected
- Name, date of birth, gender
- Contact details (email, phone number, address)
- Medical history and consultation records
- Payment and transaction information
- Proof of identity and UK residency
- Device and usage information (IP address, browser, operating system)
4. How Information Is Used
- Providing medical consultations and treatment
- Prescribing and dispensing medication through licensed partners
- Processing payments and maintaining financial records
- Communicating about your care, delivery, or account
- Meeting regulatory and legal duties
- Improving our service and ensuring patient safety
- Marketing and research, where consent has been given
5. Sharing Your Information
We share data only where necessary and lawful, potentially with:
- Registered UK prescribers involved in your care
- Licensed UK pharmacy partners
- Delivery providers within the UK
- Secure hosting, payment, and IT service providers
- Regulators and authorities where required by law
We do not sell your data. No personal data is transferred outside the UK unless safeguards are in place.
6. Where We Operate
Our services are provided only to UK residents. We do not accept or process orders from outside the UK.
7. Data Retention Periods
- Health and consultation records: 8 years from the last interaction, or until age 25 if the patient was under 18
- Prescription and pharmacy records: minimum 2 years
- Financial records: 6 years (HMRC requirement)
- Marketing consent: reviewed every year
8. Your Rights
Under UK data protection law, you may:
- Access personal data held about you
- Correct inaccurate or incomplete information
- Ask for data deletion in certain situations
- Restrict or object to how your information is used
- Request a portable copy of your data
- Withdraw consent at any time (for marketing or optional processing)
- Complain to the Information Commissioner’s Office (www.ico.org.uk)
Requests can be sent to privacy@kensingtonslimming.co.uk.
9. Cookies and Tracking
We use cookies to understand visitor behaviour and improve the website. You can control cookies through your browser settings.
10. Automated Decisions
All prescribing decisions are made by qualified prescribers. No automated systems approve or deny treatment.
11. Children’s Data
Our services are for adults aged 18 and over. We do not knowingly collect or process information from anyone under 18.
12. Updates to This Policy
We may update this policy if legal or service requirements change. Significant changes will be communicated on our website.