Shipping & Delivery Policy
Shipping
All prescription medicines are dispensed from our UK-based pharmacy in accordance with cold-chain transport requirements. Each order is packed in discreet packaging with insulated materials and ice packs to maintain the correct temperature range during transit.
The packaging is designed to keep contents between 2°C and 8°C for at least 48 hours. Couriers do not use refrigerated vans, but the packaging ensures cold-chain standards are maintained until delivery.
Dispatch and Delivery
Approved prescriptions are reviewed and dispatched within one working day of ordering. In most cases orders ship the same day, though this may take longer if further checks are required.
Orders are sent by tracked next-day delivery to UK mainland addresses. Deliveries to Northern Ireland, the Channel Islands, and remote areas may take up to two days. Delivery times are not guaranteed and delays can occur outside our control.
Courier Services
We work with Royal Mail, DPD, and DHL. All orders are dispatched on a tracked service with delivery notifications. If your order has not arrived within 48 hours of dispatch, please contact us so we can investigate.
Delivery Charges
- UK Mainland weekday delivery: £9.90
- Northern Ireland: £9.90 (one to two-day service)
- Channel Islands: £19.50 (two-day service)
Delivery Conditions
All deliveries require a signature; someone must be available to receive the parcel. If delivery is missed and the parcel is returned, refunds or replacements cannot be issued.
Specific-day shipping requests should be made before placing an order. We will do our best to accommodate.
Returned Orders
Under UK law, prescription medicines that are returned to the pharmacy must be destroyed. Orders cannot be cancelled, refunded, or re-shipped once dispatched, even if returned due to failed delivery.
Missing or Delayed Orders
If your parcel has not arrived within 48 hours of dispatch, please contact us within 7 days of placing the order so we can investigate with the courier. After this period, investigations may not be possible.
In the event of confirmed loss by the courier, you may choose between a replacement or a refund at no additional cost.
Cold-Chain Integrity
If delivery has been significantly delayed due to courier error and product temperature cannot be guaranteed, the medication must be returned to the pharmacy for safe disposal. Once returned, a refund or replacement can be issued. Please do not discard medication yourself.
Disputed Deliveries
If your order is marked as delivered but not received, please contact us immediately on the day of expected delivery. The courier will investigate, which can take up to 6 working days. Refunds or replacements cannot be issued until the investigation is complete.
Service Area
We deliver to UK addresses only. We do not ship prescription medicines outside the United Kingdom for legal and safety reasons.